We can move your tickets to another performance of the same show if you ask us at least 24 hours before the performance you originally booked for.
If a performance is sold out we can also try to re-sell any tickets you can’t use. We can refund you for any tickets that are resold, but please note there is no guarantee that this will happen.
Can I book a free personal assistant ticket?
Adults who require another adult to assist them on their visit can book a free ticket for a personal assistant. These are available online, but if it’s your first time booking one you’ll need to contact the box office first so we can add the eligibility tag to your account. After this, when you are logged into your online account and add the Assistant ticket to your basket together with an adult ticket, a special offer will reduce the cost of the Assistant ticket to £0 before you are charged.
Can I use account credit to purchase tickets?
If you have account credit, make sure you are logged in to your account with the email address and password you used last time you booked tickets with us, and you will be given the option to use your credit towards the end of the booking process.
When do I get my tickets?
When you arrive at the venue we will ask for your name and postcode, or order number, before giving you your tickets. We have reusable tickets that you hand in when you enter the performance space.
Can I bring a buggy?
For reasons of fire safety, we regret that prams, pushchairs, scooters etc. cannot be taken into our auditoriums for performances. However, you can safely leave these in the foyer at the Theatre, and in a covered area of the back yard at the Studios.
Is there any way to buy tickets if an event is sold out?
We run waiting lists for sold out performances and events. You can join a waiting list by calling Box Office on 020 7226 1787 or emailing firstname.lastname@example.org. Please make sure you let us know the following:
Which dates and times you are interested in
Your phone number
How many tickets you would need (including all adults, children and babies)
When is the latest it would be worth calling you before a show (e.g. you’d need to know the day before, worth trying you up to 90 minutes before).
Please note that if tickets become available for resale, we call the phone numbers on the waiting list, but if the call is not answered we do not leave messages or hold tickets. Please do not come to the theatre hoping for tickets to be returned before the show starts.
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